Terms and Conditions
Please Find below our terms and conditions of booking with us. By placing a deposit you agree to the following
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1. Vaccinations
Prior to arrival, all cats must present a current vaccination certificate. We do not accept titre test certificates or homeopathic vaccinations. No cats will be accepted without an up to date UK certificate for Infectious Enteritis and Feline Influenza WITHIN THE LAST 12 MONTHS.
We reserve the right to cancel any booking without refund whereby a valid vaccination certificate has not been received 48 hours prior to check in. Any Cats arriving without this information having been uploaded will be refused boarding, with no refund offered and the full balance of the booking due.
2. Health/Illness
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Whilst guests staying here receive every care and attention, they are boarded entirely at the risk of the owner. Should any cat fall ill whilst being boarded we will contact your veterinary clinic where possible or our veterinary surgeon and act upon their advice and the expenses incurred will be met by the owner of the cat.
We have comprehensive cover to insure your cats whilst they are in our care, however, please be aware we are unable to insure against any pre-existing conditions your cat may have, or in the event of injury resulting from guests from the same household sharing a suite.
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We will make every effort to contact you using the emergency contact details you have provided to talk through any issues that may arise. Please be aware, that if we are unable to contact you, we will make a decision on your behalf. This will always be in the best interest of your cats and based on veterinary recommendations.
Should a guest be found to have fleas or worms, we will consult with a vet and treat the cat at the owner's cost. A deep cleaning and fumigation cost will be payable of £50 in addition to any vets fees for treatment incurred. Vet visits for non urgent care will also incur and additional £25 charge payable to The Burrow before check out. A full vet report and receipt for treatment will be provided to you.
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We reserve the right to refuse to board any cat that we feel is not 'in good health', or where the owner asks us to carry out procedures or care that we feel puts the welfare of the cat at risk. In this instance the booking will be cancelled, no refund of fees will be offered and the full amount for the booked stay remains payable.
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All medications to be administered must be labelled with dosage and the cats name, with enough to cover their stay. For diabetic cats, enough clean insulin needles/syringes must be provided for their entire stay (1 per dose administered) , with spares, along with a sharps box and a written vet history. Syringes must match the type of Insulin given. Where this is not provided, we reserve the right to either a) cancel the booking, with no refund offered and full balance to be paid b) contact our vets to have the above equipment prescribed and issued. A vet appointment charge, cost of consumables + £25 will be payable in addition to the boarding cost in this instance. Your cat's health and welfare is of paramount importance to us.
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3. Owners of Multiple Cats
Owners of multiple cats who share the same cabin do so at their own risk.
4. Fees
Payment by online payment 48 hours prior to check in.
We do have facilities on site for card payment.
Delivery and collection outside normal hours must be prearranged and will be subject to an extra charge.
A deposit of 30% of the overall booking total will be payable upon your booking being confirmed. If no deposit is received within 48 hours of the booking being confirmed, the booking will be cancelled by the system. We cannot hold a room without a deposit for Longer than 48 hours without prior agreement with ourselves. If you are likely to need longer than this, please don't hesitate to contact us and we will do our best to help.
5. Early Removal/Cancellation
If guests are removed before the end of the booked period, the full boarding charge will be due.
If a guest is not collected within 14 days of their departure date without communication from the owner, and we cannot contact anyone else responsible for the cats, we have the authority to contact a rehoming service for the guest.
6. Collars
For the comfort and safety of our guests, we request that collars are removed before arrival at The Burrow. If not, all collars will be removed for the duration of their stay.
If you wish to leave on or use a flea collar this will be at your risk.
7. Infection/Illness
Any cat suffering from, or suspected to be suffering from, any infectious disease cannot be accepted. All cats will be checked over on arrival and we reserve the right to refuse admission to any cat showing signs of ill health, pending advice from a veterinary surgeon. For cats found to be, or suspected of being a risk to other boarders by a vet it will reside in the care of Taylor’s Vets, Brackley, until they deem there is no risk to other boarders or the owner collects – this will also be at the owners’ expense. Owners will appreciate that this is essential in order to safeguard the health of all cats boarded.
8. Neutering Status
We regret that cats over the age of 9 months, which have not been neutered cannot check in at The Burrow. By signing you confirm that your cat is either under the age of 9 months, or has been neutered/ received the chemical castration implant.
9. PR
We reserve the right to take photographs of any cats boarding and copyright for public relations purposes, all such materials reside exclusively with The Burrow in perpetuity.
10. GDPR
Your contact details (Inc. emergency contacts, ensure you have informed the nominated contact) are stored securely for future bookings. We do not share data with any other third parties, unless at your personal request. If you would prefer these details to be destroyed and renewed when you next book, please inform us.
11.Cancellation
Once a booking message has been sent, the cabin is reserved for 48 hours without a deposit. Deposits are non refundable. Upon receipt of a deposit, the booking is considered confirmed. Any changes made after this date, up to and including 28 days prior to check in day can be made without charge. After, this date, the total balance of the entire booking will be due.
12. Cats with Medical needs
Guests that require the medical package that we offer are required to fill out a more in depth medical form. This gives us up to date information about the guests requirements. We also require a printed/emailed version of your cat’s medical history from their vets. We reserve the right to not accept a booking if we feel that the cat’s medical requirements exceed those that we are able to safely offer. Please see the medical needs policy for further information.
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13. Missed Check Ins/Outs, Incorrect Dates booked
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Unfortunately there may be times when you are running late, or arrive early for drop offs and pick up times. You may also have incorrectly booked your dates. In these situations The Burrow and it's staff cannot be held responsible for any losses incurred as a result. If we can accommodate you at an alternative time/date we will endeavour to do so but should there be no available space we reserve the right to cancel your booking with no refund offered. Please check your dates and times carefully on your booking confirmation.
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Emergency Vet Treatment Consent
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At The Burrow, the health, safety and welfare of our guests is of upmost importance.
We have a comprehensive insurance policy to insure your cats whilst they are staying with us
. However, any pre-existing conditions your cat may suffer from, and/or in the event of an injury resulting from multiple guests from the same household sharing a cabin, will be excluded from such policy.
It is the responsibility of the owners to settle any veterinary fees that you cats may incur whilst staying with us at The Burrow. In the unlikely event that we feel your cats should need veterinary attention, we will seek advice/treatment from either your own vet surgery or our own local veterinary surgery.
We will make all reasonable endeavours to contact you using the emergency contact details you have provided below to discuss any circumstances that may arise. If we are unable to make contact with you, we will select a course of treatment on your behalf. This will always be in the best interest of your cats, following veterinary recommendations. All vets fees for consultations and treatment for pre existing or issues likely to have arisen prior to the boarding booking commencing will be at the owners cost and will be payable prior to checking out.
When signing, you confirm that your emergency contact details have been entered into the online client portal and you are happy for us to use these contact details in an emergency situation.
Matsuba Ltd T/A The Burrow Countryside Cat Cabins